Services

At The Midlands Energy Assessors Ltd we provide you with your Energy Performance Certificate (EPC) that are part of the Home Information Pack (HIP).

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Our services are based around our clients and we visit your house when you want us to. If you would like an appointment out of office hours in the evening or weekends we will be happy to oblige. We cover the Birmingham area and have a network of partners who can provide extra coverage to all the Midland's region.

Our first class service is quick and efficient and we are able to produce your Energy Performance Certificate at a very competitive rate.

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Our fully qualified Energy Inspectors are friendly and punctual. Please get in touch with our Account Manager and get a quote.

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Service Level Agreements

We believe in transparent trading and as part of our policy, we are pleased to publish our SLA's (service level agreements) to ensure you know, as clients, where you stand at all times.

  • Telephone messages returned on the day of receipt
  • Fax responses within 24 hours
  • Letters replied to within 48 hours
  • Inspection appointments made on the day of instruction
  • EPC's to be signed off within 3 working days from receipt of instruction*

(* Provided access to the property is available. In special cases 3 working days will include weekends).

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Policies and Procedures

The Midlands Energy Assessors are committed to providing a quality service to its clients at all time. We pledge to abide by the following Complaints Policy.

  1. All complaints handled courteously.
  2. We will try to respond in writing within 48 hours to all correspondents.
  3. Complaints will be handled personally by a director of the Midlands Domestic Energy Assessors.
  4. We may need to re-inspect the property if the quality of our assessor is in doubt and will not make a charge for such a case.
  5. All complaints will be reported back to our Accreditation Centre (the body that is appointed by the Government to supervise the work of DEA).
  6. If we are unable to resolve the complaint to your satisfaction, we will be happy to a mutually acceptable arbitrator and abide by that arbitrator's decision.
  7. This policy does not restrict your right to take legal advise.